Refund policy

REFUND POLICY

ORDINELLE sells digital products delivered electronically. No physical product will be shipped.

Because digital files cannot be physically returned, refunds and exchanges may be limited after the files have been accessed or downloaded.

However, this policy does not exclude any rights that customers may have under applicable consumer law.

Please review the product description, compatibility requirements, included files, and software requirements carefully before purchasing.

A refund or replacement may be considered when:

• The customer receives an incorrect or corrupted file
• The download link does not work
• The purchased files cannot be accessed due to a verified technical issue
• A duplicate order was placed unintentionally

Before requesting a refund, please contact ORDINELLE so we can make reasonable efforts to resolve the issue.

To request assistance, email support@ordinelle.com and include:

• Your order number
• The email address used for the purchase
• A description of the issue
• A screenshot where applicable

Microsoft Excel is required and is not included. Google Sheets, Apple Numbers, browser spreadsheet editors, and mobile spreadsheet applications are not supported.

Refunds will not normally be provided because the customer does not own compatible software, changes their mind after downloading the files, or expected features that were not included in the product description.

ORDINELLE reserves the right to prevent abuse of its digital-download and refund policies.